At Greans24, we strive to ensure a delightful shopping experience. If you are unsatisfied with your purchase or have received a wrong or damaged product, please refer to our refund policy outlined below:

Easy 14-Day Refund or Replacement

We offer a hassle-free 14-day refund or replacement policy under the following conditions:

  1. Wrong or Damaged Product:
    • If you receive a product that is incorrect, damaged, or defective, you must notify us within 14 days of delivery.
    • To initiate the process, kindly share clear images of the received product along with your order details via email or through our customer support.
  2. Eligibility for Refund or Replacement:
    • The product must be unused and in its original packaging.
    • Items that show signs of use, tampering, or damage caused by the user will not be eligible for a refund or replacement.
  3. Refund/Replacement Process:
    • Once the claim is reviewed and approved, we will either:
      a) Refund the purchase amount to your original payment method, or
      b) Send a replacement for the product.
    • Refunds may take 5-7 business days to reflect in your account, depending on your bank or payment provider.
  4. Non-Refundable Items:
    • Products marked as “Final Sale” or “Non-Returnable” on the website.
    • Customized or personalized items.
  5. Shipping Charges:
    • Shipping charges incurred during the initial purchase are non-refundable, unless the error is on our part (e.g., wrong or defective product delivery).

If you have any questions or require assistance, please contact us at care@greans24.com or reach out to our customer service team.

We appreciate your understanding and cooperation in helping us resolve your concerns promptly!